Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be 21 years of age or older.
A Young Driver Fee of $200 may apply and requires prior approval from your company.

Is there a required interval between bookings?

Yes. A 24–48 hour interval is required between bookings to allow for vehicle inspection, cleaning, and preparation.

Do you offer any discounts or promotions?

Yes, we offer discounts based on rental duration:

5% off – 3-day rentals

10% off – 7-day rentals

15% off – 15-day rentals

20% off – 30-day rentals

Is a security deposit required?

Yes. A $250 refundable security deposit is required for all rentals.

What is the shortest and longest rental duration allowed?

The minimum rental period is one (1) day.
There is no maximum rental duration, however, a new rental agreement is required every three (3) weeks.

How are sales tax, coupons, and additional fees applied?

Applicable taxes and fees include:

Vehicle License Fee Recovery: $1.25 per day

Customer Facility Charge: $4.00 per day

Concession Recovery Fee: 10.00%

Sales Tax: 11.00%

All charges are clearly disclosed at checkout.

How many miles are included with the rental?

Each rental includes 250 miles per day.

What are your standard business hours?

Our standard business hours are 9:00 AM to 5:00 PM.
We may accommodate after-hours requests with advance notice.

What delivery locations do you offer, and what are the fees?

Normally, Columbus Car Rentals does not offer delivery services.
However, delivery may be considered with advance notice and prior approval by Columbus Car Rentals.

What are the allowed pick-up and return times?

Standard pick-up and return times are 9:00 AM to 5:00 PM.

Is there a specific schedule for custom deliveries?

Yes, custom delivery and pick-up options are available as follows:

Within a 25-mile radius:

$50 for rentals under one week

Free for rentals of one week or more

Over 25 miles: Considered on a case-by-case basis

Do you allow pick-ups and returns outside business hours?

Yes, as long as the timing is safe and approved in advance.

Are there any important extra details renters should know?

Additional fees may include:

Young Driver Fee: $200 (approval required)

Pre-Paid Gas Option: $55

Refueling Fee: $15 + cost of fuel

Late Fee: $25 per day

Vehicle Retrieval Fee: $100

Do you offer additional equipment or services?

Yes, additional equipment or services may be provided upon reasonable request.

What are the charges for exceeding the included mileage?

Additional mileage is charged at $0.35 per mile beyond the daily allowance.

What is the cost for an additional driver?

Each additional driver is $25.

What are the penalties or fees for smoking in the vehicle?

🚭 Smoking is strictly prohibited (including cigarettes, cigars, marijuana, vapes, or similar products).
Any evidence of smoking will result in a $200 cleaning fee.

Are there any fees associated with EZ Pass or toll usage?

All renters are responsible for tolls incurred during their rental period.
All vehicles are equipped with a UNI Pass device.
Please notify Columbus Car Rentals if you plan to use toll lanes.
Toll invoices may be received 30–60 days after the rental and must be paid promptly.

Is there a cleaning fee? Under what conditions is it charged?

We take pride in delivering clean, well-maintained vehicles for every rental.
Please return the vehicle in reasonable condition to avoid cleaning fees.

Cleaning fees may apply as follows:

Moderate Cleaning – $50
Mud, sand, minor odors, small spills, moderate bug debris

Heavy Cleaning – $100
Heavy odors, moderate stains, extensive bug debris

Severe Cleaning – $150
Steam cleaning or full detailing required

Pet Hair Removal – $150

Multiple Issues Cleaning – $250

⚠️ Beach Notice:
If the vehicle is taken to the beach, it must be thoroughly cleaned before return.
Sand and sunscreen residue require detailing and will result in a $250 cleaning fee.

🐶 Pet Policy:
While we love animals, pets are not permitted in rental vehicles.

Have a question for us?

Contact Us

Why Choose Us!

Skip the long lines and hassles of traditional car rental companies by having your next luxury car delivered directly to your preferred location and time.

As a gesture of our appreciation, we provide a white-glove concierge service with onsite check-in at your hotel or residence for all our valued clients.

Want to book from us?

Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.

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